Job review from John in Wilton, CT 06897 on 01/08/19
Our Overall Service
It appears that Larry Janesky should review his quality control measures, or have some one else do it. His reference to awards, etc. date back more than a decade and sales appear to be riding on past, not current, performance.
Call Representative
Should have separate numbers for
basement systems and energy savers.
Sales Process
Very knowledgeable, but had to wait too long to have him come out to look at the job.
Our Installation Crew
too much of a rush, understaffed due to
sickness. I helped them to meet schedule. Clive is a good supervisor but the helpers did not show the same motivation, and they were sick. Only one helper on days two and three.
The Cleanup Process
too much of a rush, as above. Electric blower worked for a while, then broke.
What type of work did you have done:
Insulation
I can't say enough about the professionalism, attention to cleanliness, and the ability to talk...