Job review from Donna in Stafford Springs, CT 06076 on 09/07/14
Please do try to maintain your objectivity for the homeowner. I realize relationships with vendors are extremely important today but that should not prevail over maintaining your perspective of providing the best solution for the consumer. The services you offer are becoming ever more important so homeowners can afford to keep their homes. And understanding exactly the unique problem(s)on each visit you make is critical to your success. We believe in Dr. Energy!!!
Thank you,
Donna Wright and Beth Magura
The only company from whom we obtained quotes that offered an overall solution to our problem. Insulating our attic needed to address several issues, all of which Dr. Energy Saver offered a proposed solution at reasonable cost.
In all of our transactions with Dr. Energy there was but one incident and that was when we paid Bobby at the conclusion of the job. His paperwork indicated we owed for the WHOLE job when we had given Paul a downpayment on 5/17. On 6/24 when Bobby finished that downpayment was not noted on his paperwork. A quick call confirmed our downpayment and we paid Bobby the balance. I thought this was atypical of the thoroughness with which Dr. Energy had handled our overall business.
Paul Zambrano visited and spent ample time with us reviewing all the locations in our home that required energy improvements. Although the attic was our prime concern, Paul checked all areas and made recommendations. He visited a second time after we had reviewed the original quote and product info at which time we revised our plan and signed the contract. Paul understood we needed an overall solution in our attic, not just spraying in insulation. He offered the solution we needed.
Bobby Ash is a very determined proactive foreman who has a relationship with his crew based on respect. They all worked constantly and did a fine job. There was no doubt they understood how to execute the plan set forth in our quote.
Bobby and crew cleaned up everything and removed it just as promised. No complaints from us on any counts.
What made you choose our company:
We searched the internet for days as we did not know any company in particular that specialized in insulation. The more we read, the more we realized we did not want to use fiberglass. We did have 3 vendors visit all of whom quoted fiberglass. None of them offered a FULL solution, i.e. walkway to our chimney, removal of the old fiberglass, and additional insulation and sealing. Once we found Larry's numerous U-Tube videos which we watched (some of them a couple times), we contacted Dr. Energy by phone. No one came close in our minds after Paul visited.
I can't say enough about the professionalism, attention to cleanliness, and the ability to talk...