Job review from Timothy in Trumansburg, NY 14886 on 09/17/15
We have had many very good experiences with Halco
This time however someone has dropped the ball- and our service to our boiler is incomplete
Our Overall Service
Service was a routine annual check up of our steam boiler The project/service is not complete -Parts needed to be ordered We were told on Monday by the technician that Halco would contact us on Tues with follow up on when the next service could be scheduled & part replaced We heard nothing. I called Halco today( Thurs) about this & was told I would hear back from Haloc today- It's 5pm- no contact Not pleased about this dealing with Halco Not typical of their service
Call Representative
I was told I would hear back from Halco- and did not TWICE Not on Tuesday nor on Thursday
Our Service Person
DId a very complete job- polite and seemed capable
Our Service Person's Diagnosis
Stated a part in the boiler needed to be replaced- and another part which routinely is changed every 3 years be done as well
Our Service Work
Very good for what he did- but incomplete!
The Cleanup Process
well done
They were excellent.