Job review from Liz in Interlaken, NY 14847 on 09/29/15
Both of the plumbers and the water heater repair were very good. Thank you for making good on the pump that burned out from lack of maintence and returning the monthly maintenance fees I paid. It would have worked out better for both of us if the yearly maintenance had been done on schedule.
Our Overall Service
The man who came was nice and helpful but after paying monthly maintenance fees for years with no annual maintenance, he had to negotiate my frustration with your company and folks at the office.
Call Representative
Our Service Person
He was efficient. Also the only reason I am still a customer.
Our Service Person's Diagnosis
Replaced the pump.
Our Service Work
Condensation hose will still overflow going into smaller diameter pipe. Original installation was not so good. He did what he could to keep it going.
The Cleanup Process
Still Waiting to hear back from Greg about our Energy Audit - spray foam insulation/vapor...