Job review from Ray in Butler, PA 16002 on 02/22/15
On the coldest day of the year (-17), I thought I smelled gas in the basement. I was hoping it was my imagination but I thought I better call. I called and the polite voice on the other end said they could have someone come out in 20 minutes. I met a young guy who represented your company well. As he got closer to the furnace he said he smelled gas too. I knew this had to be an incredibly busy time but this fellow said he had better get someone with an infrared camera over to take a closer look. Soon another professional came along and he showed me why I was smelling gas. Then he said something I never expected. "Its dangerous to operate this furnace. We can't turn it back on". The temp outside was below zero. What was I going to do? They offered to bring space heaters over and said they would try to get me a new furnace ASAP. Unfortunately it was a Friday and they weren't sure they could get someone to come out on Saturday. But on a day where 4-6 inches of snow was predicted & falling, two pros came to our house. 5 hours later I had a new furnace and heat. I can't say enough about how I was treated and the service we received. Unbelievable! Thank you! Where do I get a Kennihan t-shrit?
