Job review from StacieDavis in Reston , VA 20194 on 11/03/15
I can not say enough good things about the way the owners handled a situation that came up during an installation. They were both on top of it and made us very happy customers. THANK YOU!!! Things happen and the way they handled this was fantastic.
Our Overall Service
I can not say enough good things about the way the owners handled a situation that came up during an installation. They were both on top of it and made us very happy customers. THANK YOU!!! Things happen and the way they handled this was fantastic.
Call Representative
They kept us up to date when the job was going to be done and when the crew would arrive.
Our Office Staff
Office staff was great. I had an issue and she took care of it immediately.
Sales Process
The sale presentation was good and we purchased the services. There were some things that were not able to be done so that was disappointing. As a practice, I think it would be good if the sales rep calls to check in the day the job is being done. I know they are busy but it would help
Our Installation Crew
Crew was great and courteous. They showed up on time and did what they could to please us.
The Cleanup Process
There was a lot of dust from the insulation. I honestly don't think that the crew could have cleaned up any better but I would have just like to have been prepared for how messy it was going to be. I was just not fully prepared.
Thank you for such great follow up!!!