Testimonials for Halco

Hi Matthew, I really want to take the time to thank you again for your time and attention to our system.  I can't express what a relief it is to potentially have a system that functions well enough :-)  You were a delight to work with as well. Wishing you all the best in your future pursuits!

John may be the most thorough technician we've ever had.  He was very conscientious.  Thanks for sending him.

On behalf of Construction Associates, I wanted to take the time to thank you and your team for the work performed on the Envisage Information Systems project located at 31 Dutch Mill Road in Ithaca, NY. Over the past 28 years of doing construction work, I have come in contact with hundreds of companies across the east coast and few of them reach the level of professionalism as Halco.  Your company responded to a difficult renovation project that had an extremely rigorous schedule and you met all of our goals and obligations including quality and safety. Furthermore, I would also like to take time to single out one person in particular and that is Mr. Carl Pipolo.  Mr. Pipolo's knowledge and can do attitude provided a positive approach to this difficult project.  His willingness to work with the other contractors, his recommendations on problems that arose and his attention to detail have made this project one of my best.  It was a pleasure working with him and he made my job much easier. When working with your firm in the future, I will be requesting only one person to lead the project in the field and that is Mr. Pipolo. Thank you again for making this project a success. Click below to read the original letter!

I could not find where we could give our testimony regarding our experience with Halco...so I'm putting it here...We have been customers of Halco for several years, always happy with service. In fact, the customer service is outstanding. We recently had an energy audit done by Will Graeper, he was very professional, explained everything in a simple, well understood manner. Our audit proved to be helpful, and because of the outcome, we are having the insulation blown under our manufactured home. Thank you Halco for your dependable, professional service.

Mr. Smith, Last May, I arranged for a visit from your service, and a terrific and knowledgeable technician: Eric McConnell, was very helpful in reviewing our plumbing and heating needs. He made some great recommendations and we ended up signing up for the service agreements for both heating and plumbing. I am sorely delayed in following up on some of Eric's recommendation and will do so in the near future. In the meantime, after noticing that our actual thermostat reading was lower than the preset temp, I called your toll free line last night. Another technician, John, called me back and we discussed the issue. Because we had heat (just not the normal amount), I asked John to arrange a visit for today, rather than making a trip last night. John did so, and promptly this morning just after 7am, someone from your offices called and we set a technician visit for this evening at 5pm. Hans, the Technician and a BOCES student, Lane, were here right on time. In fact, they were early actually, which was great for me as a mom of two who was running around all day. Hans was very thorough in listening to my concerns, and shared what he thought may be the problem. Sure enough, after doing some tests, he confirmed his suspicion that the gas valve needed replacement. Lane and he were excellent in terms of their professionalism, their expertise, and their patience as I asked them tons of questions about our heating system and what they were doing. This was the first time I had to call HALCO since our service agreement and couldn't be happier with the results. They had to turn systems on and off, run system tests, pull apart the old valve and replace it with a new one, reconnect the gas, and check to ensure there were no gas leaks. Probably basic stuff to your technicians but very scary for those of us who don't have that expertise. The house almost immediately began warming up and I was/am extremely confident in the safety of our boiler after they worked on it. Between all the people with whom I have interacted from the very beginning, I was been truly impressed and appreciative of their high level of customer service and knowledge. I am terrible at completing paper surveys so I hope this note to you suffices to convey my thanks to Eric, John, Hans and Lane, and anyone else who helped us along the way. I plan on following up on the recommendations Eric made, and look forward to improving the energy and plumbing needs of our home with your company's help. Thank you!

The new thermostat has made an enormous improvement. Not only is the house being perfectly cooled and dehumidified, the differential between upstairs and downstairs is only 2 degrees, which is perfect for sleeping. Many thanks for the help here and, as always, appreciate Halco’s commitment to service.

Hi! We recently had many Halco technicians at our house trying to resolve our AC problems.  I can't locate all the survey forms but would like to write one general email that I hope you will apply to all of the home visits. We had a bit of a unique problem and all technicians worked hard to resolve it.  Brandon and Matt were terrific about accommodating and responding to my need to understand what happened and to make sure we were protected from it happening again.  If a tech didn't know what to do - they called and found someone else.  We are very pleased with the service provided and would, and have, recommended your service to others. Of special note is Hans.  His experience enabled him to look at our situation a bit more broadly and he's why we added the furnace purchase.  We appreciated his honest assessment and saving $1000 by buying it now with the AC rather than later.  His comments were extremely valuable.  And Brandon jumped on it and had technicians in the next business day to install the unit.  We are very pleased with the service we received.  Thanks for helping us through a difficult situation.

Steve Shreffler helped me twice with my oil fuel heating system. He's consistently friendly, helpful, informative, professional and extremely knowledgeable. Most of all, he truly cares about Halco customers. Thank you, Steve, for all your help!

To whom it may concern: A big thanks to Sam and Jim who put a lot of thought into the planning of getting our air conditioner installed.  We are so grateful and appreciative of all the hard and intense labor that Dan and Taylor put into the installation. What a difference in how comfortable we feel now in our home.  And thank you for sending the extra help on the last day.  We are new to the area but we would not hesitate in recommending your service to anyone and everyone. 

To everyone at Halco - Wishing you all a great Merry Christmas and all the best of the New Year.  Berta and I are so happy with our new furnace and heat pump. We love the new coziness-warmth it has given to our home. Huge thanks to Rex, Brett, John, and Sean for the fine tuning of our thermostat to get it functioning just right.  My wife no longer mentions that "she is so cold" anymore! Such a welcome new era here after 25 years of her being cold. 

Yesterday, 02/03/2021, I had the pleasure of meeting Mr. McConnell your serviceman on two occasions. On both occasions, I have found him to be an efficient expeditious, and pleasurable man.  Usually a service call can be an arduous unpleasant visit but on both occasions he has exhibited a professional efficient manner. As a former company executive of several companies, Krupp, Germany being one of them, I can sate so with authority and conviction. He is expeditious, he is outstanding and it is warranted you should be aware that you could not have a better person representing your company.  Your telephone answering persons are also excellent. Thanking you sincerely for your attention.    

Hello Halco Staff,We have been so pleased with the professionalism, responsiveness, and friendliness of your staff and your installers! Thank you!

Steve Schreffler did an excellent job tuning my furnace and I feel safe that the furnace will keep us in heat all winter. Steve was a professional and Halco should be happy to have him. 

We loved working with Halco all around. Everyone who showed up was really great. Steve was especially amazing. He was always always always available and we are very grateful to have worked with him.

Once again it is my pleasure to provide kudos for two of Halco’s service providers. Dan Enright is amazing!  His plumbing knowledge and experience is irreplaceable.  He is also an outstanding mentor for the new young men he is training to become Halco Aces. Dan has been to my house 3 times and every time he has had a new understudy in tow.   Today he came with Dave.  I have observed that not only are his apprentices impressed by Dan’s expertise but it also speaks volumes about Dan that they totally enjoy working with him. I want to thank Halco for hiring terrific employees.  I know that, especially in today’s market, it is not easy to find good employees.  But Halco must be doing something right to have assembled such a great team.